ISAHA Medical - Surgical - Medical Instruments Sialkot Pakistan.

FAQ

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If you don’t find the answer in this section, please feel free to send your question to
info@medical-isaha.com - isahamedical@gmail.com

We use high quality steel of following grades for the production of instruments.

AISI 410 & 420 series
AISI 303 & 304 series

The key to our success is our quality assurance. We use the Right material for the Right products. We also capable and make customized products and arrange customized materials for them.
Our Products are warranted against defects for 3-years from the date of purchase. ISAHA Medical., is (will) required to honor this warranty, if purchased instrument proves to be defective in design or manufacturing etc. we will replace the instrument at no charge.

However, replacements will not be given if purchased instrument is defective as a result of the following:

Abuse or misuse
Inappropriate cleaning, storage or preservation
Warranty period expired
Improper handling etc


Please provide the following items when making claim;

The Defective Instrument
Copy of Invoice.
It depends upon the kind of Instruments & Quantities being ordered, however for all regular order items, we maintain sufficient inventory levels and thus delivery time does not exceed 4 weeks for such products.

For specialized products, delivery time depends upon a number of factors and can only be communicated after having all the necessary information from customers.
We work through advance payment. Other payment options include C.A.D. and opening of an irrevocable letter of credit. As a strict policy matter we do not offer credit facility.
Our distinguishing feature is our ability to react fast to our customers’ particular requirements and mould our manufacturing capabilities.

We believe in establishing very close and long term relationship with our customers so that we can understand their particular requirements and can act accordingly.

We believe in providing a kind of service which guarantees our customers’ total success in their market and thus help them grow.

Instrument Care

ISAHA Medical is committed to help you in protecting your instrument investment. Keeping in view our commitment to quality and customer’s satisfaction we care the instruments as we care to you.
All of our current catalogues are available to download in our Online Catalogue Section. If you would like a catalogue sent to you, please email us at info@medical-isaha.com

News & Updates

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