Get in touch with ISAHA Medical!
How can we help?
We’re always here to talk to you and answer your questions. Please feel free to call us at our office phone number during the official hours. In the same way, you can get in touch with us after office hours through our official WhatsApp number or by email.
For your convenience, we’ve compiled a list of all our documents. Also, we provide these documents to our customers based on what they ask for:
- Technical Drawing of the product.
- Certificate of Quality (COQ).
- Certificate of Analysis (COA).
- Declaration of Conformity (Class 1).
- Instruction for Use (IFU).
- Product Catalog in Pdf format.
If you want further information, please let us know without hesitation. To do so, inform us of your need and requirements via email or Whatsapp.
The organization is working as per Quality Management System ISO 9001:2015. ISO 13485:2016. Also, practicing all QA systems as described in the Norm. i.e.
- QMS Procedures
- Management Reviews
- Internal Audit
- Customer Feed Back etc.
ISAHA Medical operates according to strict internal quality management systems that conform to the latest standards as the European Directive for Medical Devices advised.
As a result of today’s fierce competition, the business of selling surgical instruments and beauty care tools is done based on quotes. ISAHA Medical is well-known for its large selection of surgical and beauty care instruments with an option of competitive prices. In this case, we need you to provide a detailed description, catalog reference number, or specification of the items you want. So, we’ll give you our best prices for your kind evaluation.
In case of any product inquiry related to our items, you can contact us via email or WhatsApp.
QA Manager is responsible for handling customer complaints. The complaint may be related to the following cases:
- Non-conforming fabrication
- Poor Packing and Shipment
- Late delivery
- Late response
- Any other problem
Also, we receive the complaint by email or letter. It is also communicate through telephone or personal visit to the client. Further, QA Manager enters the complaint in the CCL Sheet (Customer Complaint Log Sheet). QA Manager reviews the nature of the complaint and takes immediate remedial measures.
Corrective Actions on Customer Complaints
QA Manager then initiates a Corrective Action Request (CAR) on the complaint, investigates the root causes of the complaint with the concerned person, proposes a corrective action, assigns a target date for implementation of corrective action, and documents the root causes and corrective action on CAR.
MR/GM approves the CAR, after that QA Manager sends a copy of the CAR to the customer for their evaluation. On the assigned date, QA Manager follows up on implementing corrective action. If there is enough objective proof that the corrective action was done correctly, he closes the CAR. If the corrective action hasn’t been taken yet, he looks at what caused the delay and sets a new deadline for it to be done. Further, if you want to know more about corrective action strategy, please contact us.
We sent a feedback form to ensure better coordination in terms of quality and service between our valuable customers. In this form, we request them to fill it out and send it back to us because this will serve as feedback on our performance and be used as a performance measure for the improvements.
Further, if you want to know further about customer feedback, please contact us.
Are you searching for a reliable supplier of Medical Instruments, Dissection kits, or Beauty Care tools? Please feel free to contact us.
Social Profile Links:
Further, you can also get in touch with ISAHA via our following social profile links: